FAQ

PAYMENT
 
Q: How do I make a payment?
A: All credit card purchases made on RunStopShop are processed through eWay - Australia's leading payment gateway provider. Your details go through heavy encryption on bank-grade servers, ensuring your data is not compromised during the transaction. RunStopShop also accepts payment through PayPal - the world’s easiest, fastest and most secure way to pay. By using your credit card, setting up a new PayPal account or using your existing one, it is easy to make a payment.
 
Q: Is my payment secure?
A: Yes. The presence of an SSL certificate on RunStopShop.com.au ensures all credit card information is encrypted to be safely transmitted to the eWay or PayPal payment gateways. Whether you are using your credit card, new or existing PayPal account, you can be assured your payment is secure.
 
Q: Are my credit card details safe?
A: Yes. By using PayPal and eWay, RunStopShop does not see or obtain your credit card details. All payments are processed by PayPal or eWay and are securely stored under military-grade encryption within these service providers.
 
Q: Are my personal details safe?
A: Yes. Your personal details will never be distributed and will only be used by RunStopShop to contact you when required. For further info please see our Privacy Policy.
 
 
SHIPPING
 
Q: When will my order be shipped?
A: If you place your order before 2pm (business days) it will be shipped the same day. Orders placed after 2pm are shipped the following business day.
 
Q: How will I know that my order is on its way?
A: You will receive a confirmation email once your order has been placed, and again once it has been shipped.
 
Q: How long will it take to receive my order?
A: Orders are usually received within 2-7 business days.
 
Q: How much does the shipping cost?
A: Shipping costs for orders under $90 are fixed rate $4.95 – orders over $90 are shipped free! Good Deal.
 
 
 
INTERNATIONAL SHIPPING
 
Q: How much is shipping to NZ?
A: We charge a flat rate of $20 on all orders to New Zealand.
 
Q: Do you ship Internationally?
A: Yes, we do!  Simply get in touch with customerservice@runstopshop.com.au - let us know what you'd like to order and your location, and we'll put together a shipping quote for you. Shipping cost varies on location, and we charge standard Aus Post Track & Trace rates - no mark ups, and you receive safe, trackable shipping.
 
Q: Can any product be shipped internationally?
A: Almost all of our products can be shipped internationally, excluding heavy items (over 2kg) and some licensed goods. We'll let you know if there are any issues with your order, or if you'd like to check first please contact customerservice@runstopshop.com.au
 
Q: Can I purchase goods in my local currency?
A: No, all transactions on RunStopShop are processed in $AUD.
 
 
RETURNS & EXCHANGES
 
Q: The item I purchased are not what I was expecting - what are my options?
A: All full priced items can be returned within 100 days for a full refund or exchange, providing they are in as-new condition (excludes faulty items). For more information on this see the Returns and Exchange Process.
 
Q: I’ve used my purchased item and I’m not satisfied with it – what can I do?
A: To return a used item for an exchange / refund, you must obtain approval from RunStopShop. Approval requests must be submitted within 100 days of purchase for consideration. Sale items will only be refunded or exchanged if faulty. For more information on this see the Shipping and Returns page.
 
 
CLICK & COLLECT
 
Q: I can see 'Click and Collect' in the checkout - what does this mean?
A: This means that if you choose this option, we will not ship your order - you will need to come and pick it up
 
Q: I've placed my order and chosen 'Click and Collect' - now what?
A: We will get in touch with you via email when your order is ready, to arrange a time for collection
 
Q: Can I get public transport to pick up my order?
A: Of course! We suggest catching the 96 Tram towards St Kilda Beach and getting off at stop 127: South Melbourne Station / Light Rail
 
Q: Where do I pick up my order from?
A: From our South Melbourne Shop / Warehouse - 209 Ferrars Street, South Melbourne, Vic 3205
 
GIFT CERTIFICATES
 
Q: Can I purchase a gift certificate for Run Stop Shop?
A: Yes. It's easy! Just purchase online and you will receive an e-voucher, which contains a redemption code. This code can be entered at the checkout and a discount will be applied to the order.
 
Q: What if my gift voucher is worth more than the goods I am ordering?
A: If a giftcard is used to less than its full value, you will be able to use the remaining credits on later purchases
 
PRODUCT WARRANTY
 
Q: Are the products on RunStopShop covered by warranty?
A: Yes. All products on RunStopShop carry the manufacturer's warranty. For information on any specific product warranties please contact us.
 
GST
 
Q: Do RunStopShop prices include GST?
A: Yes they do.